Take your time and read our policies

Delegates and companies attending Serviced Apartment Summit Americas

1. Serviced Apartment Summit Americas reserves the right to refuse entry to any person seeking to attend the seminar.
2. Serviced Apartment Summit Americas may take payment from people who it is then deemed are not suitable or do not qualify for attendance of the event. In such instances the full money of the applying delegate will be refunded inside 30 days.
3. Any delegate demonstrating loud, rowdy or disruptive behaviour at any time during proceedings on April 2020 may be asked to leave the seminar and the hotel. In this event no refunds of the seminar fees will be given.
4. Except in the case of a non-qualifying delegate (as detailed in clause 2 above) once a qualifying delegate has registered to attend no refunds or retrospective discounts whatsoever will be given. However, if a delegate has booked and then chooses not to attend, the place can be reallocated to another person without any administration fee.
5. International Hospitality Media Ltd is the organiser of the event. They are not responsible for the individual comments, remarks or presentations made by the speakers or any other public comments made by delegates attending the event. International Hospitality Media Ltd hereby indemnifies themselves from any liability for any of the content (including inaccuracies) of the speeches and presentations made.
6. Serviced Apartment Summit Americas has made every effort to ensure the information provided about the speakers addressing the event is accurate. In the event that any one of the speakers cannot honour their commitment to speak and attend the event, no refunds will be given. However, International Hospitality Media Ltd will use their best endeavours to find suitable replacements.
7. Delegates taking accommodation at the conference venue will be allocated a room by the hotel. Any complaints about the room or the associated service should be directed to the hotel manager.
8. Serviced Apartment Summit Americas will make every attempt to ensure the agenda progresses to time and the subjects promoted get fully covered.

9. In the event that the premises where the Serviced Apartment Summit Americas is to be held shall, in the sole determination of the organiser, become unfit or unavailable for occupancy, or shall be substantially interfered with, by reason of fire, flood, tempest or any other such cause or as a result of government intervention, malicious damage, acts of war, strike, lock-out, labour dispute, riot or any other cause of agency over which the organiser has no control or should the organiser decide that owing to any such cause or agency it is necessary or advisable to cancel, postpone or re-site the conference and exhibition or reduce the planned period for preparation, display or dismantling the organiser shall not be liable to indemnify or reimburse the delegate or exhibitor in respect or any damage or loss direct or indirect arising as a result thereof. In the event that the organiser decided to re site Serviced Apartment Summit Americas to another venue for reasons other than already stated herein before, the delegates and exhibitors unwilling to be re sited at the new venue may cancel their application and receive a full refund provided that the organiser shall not be liable for any consequential loss however so arising.

10. Conference hosts suggest that delegates purchase travel insurance to cover prepaid, nonrefundable travel expenses, such as airfare and conference registration fees in the event of flight delays caused by severe weather; illness or family emergencies; and other unforeseen circumstances that may prevent you from attending.


It’s a great conference. The way it’s structured means there have been opportunities to sit down and have lots of meaningful conversations, which is the foundation of how we move forward, get deals done and do business.

Bill Hall, SVP of franchise operations, Red Roof - 2019

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